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This lesson on Phone Etiquette is an essential life skill that will particularly suit students training for the workplace, office and business administration. Telephone skills, using manners and correct phrases to communicate is an essential part of Customer Service training.
Students will learn to engage with Business Customers on the telephone in a friendly, polite and professional manner. They will also learn appropriate language to use with customers through practice, correct vocabulary and role-play.
This product is fully editable and is provided in the following formats: PowerPoint, word and pdf. It contains, a PowerPoint presentation, teacher notes, paper based quiz, roleplay cards and message pad template.
Agenda for Lesson:
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If you have any questions about this resource please contact me at workplacetutorab@gmail.com.
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